Customer Care All Wrapped Up
Posted on January 8th, 2008
Derby student Michelle Baillion gained an NVQ in Customer Service at her local learndirect centre recently.
Michelle, who works as a receptionist at the RTC Business Centre Derby and for a company called Office Care part time in the afternoons, studied at the centre in Derby which is provided by Business Advice Direct (BAD). She spends her working day dealing with customers and found the NVQ training invaluable.
Her certificate was presented to her by BAD Derby tutor Tony Goodman.
NVQ Manager Claire Brelsford said: “Michelle really enjoyed studying for the Customer Service NVQ and found it improved her knowledge of customer service practices and confirmed that her customer service skills were good, which boosted her confidence.”
Head of Funded Learning Fiona Wight said she was delighted with Michelle’s success.
“We are really pleased that NVQ training is taking off and it has so many benefits for both employees and companies,” she said. “The beauty of our NVQ training is that it is free for eligible employees, and involves only two days out of the workplace, with the rest of the training done for an hour a day while at work, so it is convenient and eminently affordable!”
