Mum turns her life around thanks to NVQ
Posted on May 23rd, 2008
After a difficult childhood, a spell in a detention centre and leaving school without any qualifications, the future could have looked bleak for 40 year old Jackie Salisbury from Hazel Grove.
But Jackie, who works as a supervisor and receptionist at Travelodge in Adlington, has recently turned her life around by gaining a Customer Service NVQ2.
‘I decided to take the NVQ because I left school at 15 with no qualifications and I wanted to gain some,’ said Jackie. ‘I wish I had stayed on at school but hindsight is a wonderful thing!’
Now Jackie says her employers are pleased with her for gaining the qualification, her confidence has soared and she finds can do her job much better than before.
After studying at Stockport learndirect centre, which is provided by Business Advice Direct, Jackie continued to study while at work and she enjoyed the course so much that she has now started further learning to gain an NVQ2 in Team Leading.
‘The NVQ has turned my life around,’ she said. ‘It has made me more confident and I feel more secure in my job. Confidence is the big thing and now instead of filling out my CV and having to say that I have no qualifications, I have quite a high qualification and that means a lot to me. It has given me more self-worth and people seem to look at you in a different way when you have qualifications.’
Jackie, who has an 18month old son, is proud of the skills she has learned which are helping her in her job.
‘I’ve gained lots of new skills, such as dealing with complaints!’ she said. ‘When customers have problems I can address them and the customer correctly.’