Business Advice Direct (BAD) delivers training and advice to businesses; their owners, employees and potential recruits. We also specialise in providing e-learning to individuals looking to improve their skills.

Business Advice Direct (BAD)

More Information:



New skills.. new qualifications… new team spirit!

Posted on November 20th, 2008

WellingboroughBoosting the skills of staff led to a number of unexpected benefits for Northants housing association Wellingborough Homes.

The company commissioned Business Advice Direct to provide NVQ training in Customer Service to 10 call centre and receptionist staff and discovered that as well as improving the skills of their staff, the training also resulted in impromptu team building and highlighted other areas where extra staff training would be useful.

Now the company has already arranged further training for managers and staff with Business Advice Direct.

Irene Carter, line manager for the call centre staff at Wellingborough Homes, was delighted that 10 employees gained NVQs and she is now planning to take a team leader qualification herself.

‘I am highly delighted with both the training provided by Business Advice Direct and how it was delivered – I couldn’t have wished for anything more,’ said Irene. ‘The staff supported each other throughout the training programme, which was great for team building, and are now working together much more.

‘They started putting what they had learned into practice straight away and it is apparent that they are using the new skills on a daily basis in their work roles,’ she said. ‘I was also extremely pleased with the communication between us and Business Advice Direct throughout the programme. The NVQ Assessor Claire Brelsford kept me informed all the way so that I knew what the staff were doing all the time.’

Now Wellingborough Homes has enrolled more staff onto NVQ programmes with Business Advice Direct in January and – as a direct result of the training programme - is planning to add advice on Conflict Management to company processes. (more…)

Posted in Case Studies, General, Training Courses

New career after retraining

Posted on November 14th, 2008

Karen FletcherA brave Leicester woman, who fought cancer twice and had to give up her career as a chef, has retrained and found a job she loves after studying at her local learndirect centre.

Karen Fletcher, aged 38, was diagnosed with ovarian cancer when she was just 24 - and four years later developed a brain tumour.

‘The brain tumour could return at any time,’ explained Karen, ‘and it was just too dangerous for me to work in a kitchen - which involved carrying heavy saucepans full of hot sauces - so I decided to gain new skills and find different work.’ (more…)

Posted in Case Studies, General

We're Listening...

Share your success story with us and you might receive a bottle of bubbly! Click here...

Archives

Categories