New skills.. new qualifications… new team spirit!
Posted on November 20th, 2008
Boosting the skills of staff led to a number of unexpected benefits for Northants housing association Wellingborough Homes.
The company commissioned Business Advice Direct to provide NVQ training in Customer Service to 10 call centre and receptionist staff and discovered that as well as improving the skills of their staff, the training also resulted in impromptu team building and highlighted other areas where extra staff training would be useful.
Now the company has already arranged further training for managers and staff with Business Advice Direct.
Irene Carter, line manager for the call centre staff at Wellingborough Homes, was delighted that 10 employees gained NVQs and she is now planning to take a team leader qualification herself.
‘I am highly delighted with both the training provided by Business Advice Direct and how it was delivered – I couldn’t have wished for anything more,’ said Irene. ‘The staff supported each other throughout the training programme, which was great for team building, and are now working together much more.
‘They started putting what they had learned into practice straight away and it is apparent that they are using the new skills on a daily basis in their work roles,’ she said. ‘I was also extremely pleased with the communication between us and Business Advice Direct throughout the programme. The NVQ Assessor Claire Brelsford kept me informed all the way so that I knew what the staff were doing all the time.’
Now Wellingborough Homes has enrolled more staff onto NVQ programmes with Business Advice Direct in January and – as a direct result of the training programme - is planning to add advice on Conflict Management to company processes. (more…)
